Policies

Shipping and Insurance answers

Q. Do you ship Internationally?

A. Yes, we ship to all countries having diplomatic relations with India, including USA, Canada, UK, Germany, Australia, France, Italy, etc.

Q. Is Shipping free? Or is it charged extra?

A. No, prices listed on the site are inclusive of all shipping and handling charges. There are no hidden costs.

Q. Do I need any paperwork? I take it that these are international shipments, will I have to get my consignment cleared from Customs?

A. No, Gems Of Yoga Dubai takes all responsibility for delivery to your doorsteps. Our strategic alliance with UPS and Federal Express ensures that all paperwork and customs formalities are taken care of without any effort from you. In fact, for our customers, there is no difference than if the packet was shipped locally.

Q. Do you ship by Federal Express only?

A. All orders more than $ 50 in value are shipped by UPS/Federal Express. Orders less than that are shipped by Registered Air Mail.

Q. What are the shipping times? How soon can I expect delivery, if I place my order today?

A. Delivery is expected within 4 to 6 business days from the date of shipment. All orders are shipped within 48 hours of receipt of orders, except for orders for framed paintings. Delivery for shipments made by Registered Air Mail can take slightly longer. For details please refer to our Shipping Policy.

Q. Are the shipments insured?

A. All orders are sent insured. Claims are provided if the shipment is lost or damaged during transit.

Product related answers

Q. I am interested in a few of your Sold Items. How can I order them?

A. Items marked as sold are no longer in stock. However, you are welcome to email us with the item codes of your interest and we will revert to you in case similar pieces can be made available in the near future.

Q. Do Thangka paintings come with the silk brocade, hanging rod, and silk veil? I could not see them on the site.

A. Yes, all thangkas come with the customary veil, rod, and brocade. The pictures on the site detail only the unique aspect of the paintings.

Q. Are framing services available? I could not view them.

A. Yes, we do provide a paid option for framing. You can select this option once you click on the product thumbnail.

Q. What kind of frame mould and matting do you use?

A. High quality frame moulds, along with a matching pure silk mat is used for framing. The mould and mat are carefully selected from dozens of combinations, the selection being dependent entirely upon the artwork.

Q. Where do I specify my measurements for the Yoga Dress, for the Sari, or those for a Made to Order Yoga, Salwar Kameez?

A. After you add the garment of your choice to your shopping cart (by clicking on the "Buy It" button) a size chart will appear, from which you can select your size number.

Q. Are these items one of a kind? Can I order for more than 1 piece?

A. Indeed, the items showcased on the site are hand-picked, unique artworks, and only in exceptional cases are more than one of a kind are available.

Q. What are stone colors?

A. Stone colors are water-colors made from stones. For example, green color is creeated from Malachite stone, blue from Lapis Lazuli, and so on. This unique Indian method of preparation of colors has been passed down from generations, since hundreds of years ago, when it was discovered.

Q. What do you mean by 'antiquated'? Are they antiques? Do you deal in antiques?

A. We do not deal in antiques. The antiquated artworks are artworks which are provided an old look about them by the artist. In most cases they are no older than 20 to 30 years.

Q. These artworks are so beautiful, are they prints? If they are original, how are they so inexpensive?

A. All artworks on the site are original, created by accomplished artists, who have learnt their skills from their earlier generations. Gems Of Yoga sources all artworks directly from these artists, because of which we are able to offer these unique works at reasonable costs to the buyer.

Q. Do you have a catalog?

A. Our artworks are unique and non-duplicable. Though many pieces may look similar, no two pieces can be exactly the same. For this reason, we have found that a Printed Catalog of our products may carry only a very limited profile of our articles. Our online store is thus the best possible reflection of the products we can offer.

Miscellaneous answers

Q. Are prices listed in US Dollars?

A. Yes, prices are quoted in US Dollars.

Q. Can I pay in any currency other than US Dollars?

A. Yes, we accept all currencies. For offline payments (by Checks/Money Orders), please pay the equivalent amount, after converting the value in US Dollars to your local currency. If you are paying by Credit Card, your card will automatically be charged in your local currency.

Q. Do you share my contact information with any third person?

A. Gems Of Yoga takes your privacy very seriously. Your contact information is never shared with any third person, company, individual, or web site.

Q. Do you commission paintings?

A. Yes, it is possible, depending upon the subject. Please write to us at info@gemsofyogadubai.com with your requirements.

Q. How soon can I expect to receive the item I have back-ordered?

A. For back order items, the time mentioned is approximate only. We try our best to have them shipped within the stated time. However, since all our products are hand made, delay is possible due to circumstances beyond our control.

Q. Can I use your images on my website or publication?

A. All images displayed on this website are copyrighted to various accredited vendors and us. Kindly contact us at info@gemsofyogadubai.com for permission to use.

Disclaimer

Beauty and Health Care Products

The information published on the website with reference to the items listed in the Beauty and Health Care category is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. This information is not intended to diagnose, treat, cure or prevent any disease. Always seek the advice of your qualified physician or other health care provider with any questions you may have regarding a medical condition. Never disregard or delay in seeking medical advice.

Gems Of Yoga is not the manufacturer of these items. In any transaction our liability will be limited to the amount paid for the items less our cost of shipping the same.

Duties and VAT

Our items are eligible for duty free entry in most countries. We also include suitable papers to avoid any incidental charges. However, some countries require the consignee to pay VAT (Value Added Tax) as per the prevailing laws of that country. Gems Of Yoga takes care of all shipping costs, however we are unable to factor in local taxes in our pricing. Any VAT will therefore be collected by the courier at the point of delivery.

Our Return Policy

Returns and Exchanges

Gems Of Yoga guarantees the quality of the products we offer. We also realize it is difficult, sometimes, to accurately judge a work of art from an image on a screen. We want to assure our customers that while we do not want curiosity sales, we will allow you to return a work in its original condition for a full refund of the amount paid by you, if it does not meet your expectations.

Please contact Gems Of Yoga within seven days of receipt of the item, at info@gemsofyogadubai.com and specify the product code of the work to be returned. The buyer will be responsible for the return shipping and insurance costs.

The refund or exchange is processed within 48 hours of our receiving back the item. The refund will be provided subject to receipt of the artwork in the original state.

Please buy with confidence that your work of art will meet or exceed your expectations.

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